Terms and Conditions

CHAL sas
4 rue ville Cadiou
Pontlivard
22690 Pleudihen sur rance
France
Tel + 33 296 833 567 
e mail : chal4@wanadoo.fr

TERMS & CONDITIONS

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* ORDERING BY PHONE CALL US :+33 296 833 567

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SAFETY OF TRANSACTIONS
. All connexions are done using a SSL Secure line https://
. All confidential data are erased from our servers

* PAYMENTS
ALL MAJOR CREDIT CARDS are accepted (VISA, MASTER CARD, ACCESS, AMERICAN EXPRESS,.......)
Payments are made via STRIPE or CREDIT MUTUEL CIC BANK and we have no access to your credit card data.
Paypal payments are accepted as well

* CURRENCY
All prices are export tax free prices in €, $, £, Y
VAT TAX included prices are also given for European countries

* EXCHANGE RATES
As Euro fluctuates, prices in US$ are only given to help you to have a close idea of price.
Currency rate used is automatically given by the International Credit Card Banking system the day you buy.

* VAT
- As we work with many countries, ALL PRICES are VAT FREE.
- VAT INCLUSIVE PRICE is shown for each product in €.

- VAT applies only to all European Union countries only (UK ,D ,F,NL ,B ,I ,L, IRL, FL, SP, GR, P...) and will be added for EEC at the French rate of 20% on checkout page at the end of the order.
VAT shows ONCE SHIPPING CONTRY  HAS BEEN GIVEN ONLY.

 

* IMPORT DUTIES
Countries outside European Union buy TAX FREE. ( i.e. 20% lower than French domestic prices, VAT 20% ),
Custom duties may (or may not) to have to be paid on arrival.

We do our best to keep you informed in case we are aware you might have import duties to pay. 
It seems to happen above a minimum value or weight ( coats) and for Canada and Switzerland.
But even if you have duties to pay, your buy will be only about the same as it is in France.

 

* TIME BEFORE SHIPPING
We work on a continuous line with the manufacturing department. It takes usually from 1 to  3 days between order has been received and the day goods leave France.

However sometimes there may be a gap in stock and it may take slightly longer.
In this case, you will always be kept informed of scheduled delivery day with the possibility of cancelling your order should the delay be too long.

 

SHIPPING TIME and COSTS
We try to keep postage costs as low as possible.
Orders are always sent with tracking either as Recorded Parcel Post or by normal post (slower)

SLOW SHIPPING: USA 15/20 days, EUROPE 12/14
QUICK SHIPPING: USA circa 8 days, EUROPE 4 days

Shipping costs are given on page SHIPPING/VAT on main menu bar

 

* SIZE TO ORDER
On each page measurements are given also in INCHES and in Centimeters helping you select the size to order.
Measurements are FULL CHEST/BUST measurements or WAIST for trousers

For each item it is also specified if this item is small, or large to size
Should you have any hesitation send us a mail or call us at (00 33 296 833 567) with your height and weight and our team will help you

 

RETURNS
A return paper is joined inside each parcel with return instructions.
Just do not forget to send us a mail asap to let us know about it for us to be able to anticipate and follow our instructions to send it back:

Goods returned will have to :
a/ have their original label on
b/ be in their original bag
c/ have no odor nor perfume
d/ have not been worn
e/ have to be able to be reconditioned as new

IMPORTANT NOTICE:
RETURNS have to be sent VIA NORMAL POST OFFICE SPEED


above a certain value it is highly recommended to send them back as "RECORDED PARCEL POST"


due to customs clearance in France all express shipments are submitted to import taxes and duties and do not arrive earlier at all.

VERY IMPORTANT NOTICE:
NO POST EXPRESS, NO FEDEX, NO UPS. THEY WILL NOT BE ACCEPTED BACK

SHIPPING RETURN ADDRESS: 
RETURN TO SENDER
CHAL
T° 00 33 296 833 567
4 RUE VILLE CADIOU
PONTLIVARD
22690 PLEUDIHEN
FRANCE


 

Credit Card refunds will be done within 2/3 days goods are received back.

Our own responsibility is strictly limited to the value of the goods the day they were sent.

 

* FAULTY ITEMS
We do our best to have only high quality products
We double Quality Check each garment once when it is made and once before shipping when it is packed
T
hey are garanteed againts any manufacturing defect.

Should there be a defect, inform us by email.
The faulty garment will be examined by our laboratory to know what happened and either mended by the manufacturing department or exchanged.

Claims will be accepted during three months following invoicing date.

However we cannot be held for responsible for clothes either ill treated or washed over 40 degrees Centigrade ( 104 Farenheit), washed in a washing machine having not worked according WOOLMARK instructions for woollens nor dry cleaned not following label instructions.

 

PRIVACY POLICY
We are very privacy concious (see special page)
If you order and register, you accept to receive one or twice a year an email from us informing you about our sales.
Should you do not want to be informed, please let us know by mail to chal4@wanadoo.fr and we'll remove your address from our files

 

 

ANY UN-ANSWERED QUESTION ?
just ask : chal4@wanadoo.fr  or CALL 00 33 296 833 567

we always answer all questions.

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Chal s.a.s.
Sirene 79180818100014 SAINT-MALO 
TVA FR91791808181
4 rue Ville Cadiou
Pontlivard 22690 Pleudihen sur Rance
France
Societe Generale ST.MALO st.servan 

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terms

 rittanyboutiquefrance.com online shop has been created by CHAL S.A.S - 4 rue ville cadiou - 22690 Pleudihen - France SIRET 791808181 registered in Saint-Malo trade office, VAT number FR91791808181- s.a.s. with a capital of 10.000 € who is the owner of the online shop.

Any order of one product inside the online shop BRITTANYBOUTIQUEFRANCE.COM means that these generam sale terms have been read. The buyer
acknowledges having been informed that the acceptance of these sale terms do not need any hand signature of this document, if and when the the customer wants to buy order online the products shown inside the online shop of the web site.

The buyer can save and edit these general terms, being specified saving and editing depends on his own responsibility.

The buyer, before placing an order, declares that he is not buying in connection with his business, that goods bought are not to be re-sold and that they are for personnal use only. As a consumer, buyer benefits of specific rights that, in case of business purchase, would not apply.


The online shop set by CHAL SAS has the following data:
Legal notice allowing a precise identification of the company CHAL sas Presentation of the essential characteristics of the proposed goods Indication, in Euros of the price of the goods, as well as, if necessary, the expenses of delivery Indication, methods of payment, delivery, or execution. The existence of a right of withdrawal. The duration of validity of the offer or the price Conditions of termination of the contract when it is for an indefinite period or for a duration greater than one year. All this information is presented in English. The consumer declares to have the full legal capacity to engage under these terms and conditions

 
Article 1: Entirety
 These general conditions express the entirety of the obligations of the parties. In this sense, the consumer is deemed to accept without reservation all these terms and conditions. No general or specific condition contained in the documents sent or delivered by the consumer will be able to be integrated into the present ones, since these documents would be incompatible with these general conditions.

Article 2: Purpose 
These general conditions are intended to define the rights and obligations of the parties in connection with the online sale of goods and services offered by BRITTANYBOUTIQUEFRANCE.COM to the consumer.

Article 3: Contractual Documents 
This contract is formed by the following contractual documents, presented in descending hierarchical order: the present general conditions; purchase order. In case of contradiction between the provisions contained in the documents of different rank, the provisions of the document of higher rank will prevail.

Article 4: Entry into application - duration 
The present general conditions come into force on the date of validation of the purchase order. The present general conditions are concluded for the duration necessary for the supply of the goods and services subscribed, until the extinction of the guarantees due by CHAL sas.

Article 5: Electronic contract
The validation of the consumer's shopping cart under the purchase order constitutes an electronic contract which has, between the parties, the same value as a handwritten order form. The validation of this one is carried out by double-clicking which with value of acceptance of the present conditions of sales.

Article 6: Order Confirmation:
The contractual information will be the subject of a confirmation by email at the latest at the time of the order or failing that, to the address indicated by the consumer in the order form. The consumer via his secure customer area to access his orders as well as his order invoices on a durable medium, in accordance with the french law N ° 2014-334. Nevertheless, he can not proceed to a modification of his order, if it is necessary, if he notes for example that he was mistaken. To do this, he must contact the customer service of BRITTANYBOUTIQUEFRANCE.COM.

Article 7: Proof of the transaction 
The computerized registers, preserved in the computer systems of BRITTANYBOUTIQUEFRANCE.COM under reasonable conditions of safety, will be considered as the proofs of communications, orders and payments intervened between the parts. The filing of purchase orders and invoices is done on a reliable and durable support that can be produced as evidence.


Article 8: Product Information.
8-a: CHAL SAS presents on its website products for sale with the necessary characteristics that allow to comply with Article L 111-1 of the FRENCH Consumer Code, which provides the possibility for the potential consumer to know before taking final order the essential characteristics of the products he wishes to purchase.
8-b: The offers presented on BRITTANYBOUTIQUEFRANCE.COM are only valid while stocks last.

Article 9: Price
Prices are indicated in euros, $,£ and Yen and are valid only on the date of the sending of the purchase order by the consumer. They do not take into account the delivery costs, invoiced in addition, and indicated before the validation of the order. Prices are TAX FREE. For EUROPEAN COUNTRIES belonging to EUROPEAN UNION,  VAT TAX applicable on the day of the order and any change of its applicable rate will be automatically passed on the price of the products of the on-line shop. Payment of the full price must be made when ordering or before shipping. At no time, the sums paid can not be considered as a deposit or installments.

Article 10: Method of payment:
Payment is by credit card or PAYPAL. Payment is secure. We also accept bank transfers. The consumer guarantees the company CHAL SAS he has the necessary permissions to use the payment method by card, during the validation of the order form. CHAL SAS reserves the right to suspend any order and any delivery in case of refusal of authorization of payment by credit card from officially accredited bodies or in case of non payment. CHAL SAS specifically reserves the right to refuse to make a delivery or to honor an order from a consumer who has not fully paid a previous order or with whom a payment dispute is being administered. CHAL SAS has implemented an order verification procedure to ensure that no one uses the bank details of another person without his knowledge. As part of this verification, the customer may be asked to fax CHAL sas a copy of an identity document and a proof of address. The order would be validated only after receipt and verification by our services of the parts sent.

Article 11: Availability of products 
The order will be executed within 10 working days from the day after the consumer has placed his order. As a general rule, orders are processed and dispatched within 48 hours, except in case of "force majeure". In case of unavailability of the ordered product, especially because of our suppliers, the consumer will be informed at the earliest and will have the opportunity to cancel his order. The consumer will then have the choice to request either the refund of the sums paid within 15 days at the latest of their payment, or the exchange of the product, or wait within a period agreed by both parties. If it is impossible to find a satisfactory agreement between the parties, the order will be canceled and fully refunded within 15 days and current from this day.

Article 12: Terms of delivery - Precautions 
Products are delivered to the address indicated by the consumer on the order form. Consumer may, at his request, obtain the sending of an invoice to the billing address and not to the delivery address by validating the option provided for this purpose on the order form. Regarding shipping, we work with Colissimo Suivi and recommended (signature upon receipt). As soon as we make a shipment, you will immediately receive an email informing you. For exports the average delivery time is 10 to 20 working days according shipping choice and country if the item is in stock. However should customs services decide a random parcel check, this may postpone deliveries by 15 more days. For deliveries in the European Union, delay varies from 8 to 10 days and prices are charged including taxes. We have entrusted the postal services (colissimo international with monitoring) as shipping company. The maximum time we promise to deliver is 15 days. If it is impossible to deliver within this period, we will contact you for a possibility to extend this period of 15 additional days. The maximum period can not exceed 1 month. In the event of not being able to deliver during this 2nd deadline, we will proceed automatically to the cancellation of the order and its immediate refund.

Article 13: Delivery problems due to the carrier. 
Any anomaly noted on delivery (damage, missing product compared to the delivery note, damaged package, broken products ...) should be mentioned if possible on the delivery note in the form of "handwritten reserves", accompanied by the customer's signature . Thank you for notifying us as soon as possible any non compliant delivery, so that we can do the necessary, to answer your request.

Article 14: Delivery errors.
14-a: The consumer will have to formulate with CHAL SAS, at the earliest, any complaint of error of delivery and / or nonconformity of the products in kind or in quality compared to the indications appearing on the purchase order.

14-b: The formulation of this claim with CHAL SAS can be made: - in priority by using the contact form where, after having entered your name and/or customer number, you will be able to ask us your question by specifying well the reference of the order or by mail to CHAL4@WANADOO.FR. You also have the possibility to contact us by phone at 0033 296 833 567 to inform us of your complaint.

14-c: Any claim not made in the rules defined above will release CHAL SAS from any responsibility towards the consumer.

14-d: Upon receipt of the complaint, BRITTANYBOUTIQUEFRANCE.COM will assign an exchange number of the product(s) concerned and will communicate by e-mail to the consumer. the exchange of a product can take place only after the allocation to the consumer of an exchange number according to the approach presented above. 

14-e: In case of error of delivery or exchange, any product to be exchanged or refunded must be returned to CHAL SAS as a whole, by standard post as recorded parcel, to the following address: RETURN TO SENDER - CHAL SAS - 4 rue de la Ville Cadiou - PONTLIVARD 22690 PLEUDIHEN SUR RANCE - FRANCE
WE WILL NOT ACCEPT ANY EXPRESS SHIPMENT BACK: NO UPS, NO FEDEX, NO EXPRESS SHIPMENT AT ALL

For any return we suggest you first contact the customer service of BRITTANYBOUTIQUEFRANCE.COM. Shipping costs are your responsibility.

Article 15: Product Warranty 
In accordance with French Article 4 of Decree No. 78-464 of March 24, 1978, the provisions herein can not deprive the consumer of the legal guarantee that obliges the professional seller to guarantee against all consequences of hidden defects of the thing sold. The consumer is expressly informed that CHAL SAS is not the manufacturer of the products presented within the framework of the website, within the meaning of the French law n ° 98-389 of May 19, 1998 and relating to the responsibility for the defective products. Consequently, in case of damage caused to a person or a good by a defect of the product, only the responsibility of the manufacturer of this one can be sought by the consumer, on the basis of the information appearing on the packaging of this product. The conditions and the manufacturer's warranty period are indicated on the product sheets. Given the frequency of renewal of the components of products CHAL SAS will, on request, inform the consumer of the availability of spare parts of the products offered and how to obtain them eventually.

Article 16: Right of withdrawal.
Consumer has a period of 15 working days to return, at its expense, the products do not suit him. This period runs from the day of delivery of the order to the consumer. If this period expires on a Saturday, Sunday or a holiday or holiday, it is extended until the next business day. All returns should be sent to CHAL SAS, 4 rue de la Ville Cadiou - PONTLIVARD 22690 PLEUDIHEN Rance - FRANCE. We advise you to take your precautions so that the package is returned to us in the best conditions. Any returned product declared lost or stolen emanating from the responsibility of the carrier, can not give rise to refund or exchange on behalf of CHAL SAS. Only returned products mentioned above in the corresponding delivery note, in perfect condition for resale. Any product that has been damaged due to mishandling or improper use by the user will not be refunded or exchanged. This right of withdrawal is exercised without penalty. In the event of the exercise of the right of retraction, the consumer has the choice to ask for either the refund of the sums paid, or the exchange of the product. In the case of an exchange, the re-shipment will be at the expense of BRITTANYBOUTIQUEFRANCE.COM. In the event of exercise of the right of retraction, CHAL SAS will make every effort to refund the consumer within 5 days. However, given the technical nature of the products sold, this period may be extended to 30 days, especially when the product needs a technical verification (see products to be tested beforehand). The consumer will then be reimbursed by crediting his bank account credit card (secure transaction). The consumer also has on the site BRITTANYBOUTIQUEFRANCE.COM, a form of withdrawal which once validated attests to his will to exercise his right and sets the legal deadline, in accordance with the French law N ° 2014-334.

Article 17: Rights of use 
The right to use the software BRITTANYBOUTIQUEFRANCE.COM, as well as those distributed by it, is granted to the consumer on a non-exclusive, personal and non-transferable, in accordance with the French Code of Intellectual Property. However, under French law Article L122-6-1 of this Code, the consumer has a right of reproduction exclusively for the establishment of a backup copy, when it is necessary to preserve the use of the software. In any case, the author of the software retains a right of ownership in his work, which the consumer agrees to respect.

Article 18: Force majeure 
Neither party will have failed in its contractual obligations, to the extent that their execution will be delayed, hindered or prevented by a fortuitous event or force majeure. Will be considered as fortuitous event or force majeure all facts or circumstances irresistible, external parties, unpredictable, inevitable, independent of the will of the parties and which can not be prevented by the latter, despite all efforts reasonably possible. The party affected by such circumstances will notify the other party within ten business days of the date on which it became aware. The two parties will then approach, within a month, unless impossible due to force majeure, to examine the impact of the event and agree on the conditions under which the execution of the contract will be continued. If the case of force majeure has a duration greater than three months, these terms and conditions may be terminated by the injured party. Expressly, are regarded as case of force majeure or fortuitous cases, besides those usually retained by the jurisprudence of the French courts and tribunals: the blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning; the shutdown of telecommunication networks or difficulties specific to external telecommunication networks to customers.

Article 19: Partial non-validation 
If one or more stipulations of the present general conditions are considered as invalid or declared as such pursuant to a law, a regulation or following a final decision of a competent jurisdiction, the other stipulations will retain all their force and their range.

Article 20: Non-waiver 
The fact that one of the parties does not claim a breach by the other party to any of the obligations referred to in these terms and conditions can not be interpreted for the future as a waiver of the obligation in question.

Article 21: Title In case of difficulty of interpretation between any of the titles appearing at the head of the clauses, and any of the clauses, the titles will be declared non-existent.

Article 22: Applicable law 
These general conditions are subject to French law. This is so for the rules of funds as for the rules of form. In case of dispute or claim, the consumer will first contact brittanyboutiquefrance.COM to obtain an amicable solution. In the second time and in case of appeal, the consumer may file a complaint with, via its dedicated dialog box.


Article 23: Personal data Protection 
The informations requested from the consumer are required to process the order and may be communicated to the contractual partners of BRITTANYBOUTIQUEFRANCE.COM involved in the execution of this order. Consumer can write to CHAL SAS whose contact details are within the confidentiality charter contained in the website, to oppose such communication, or to exercise his rights of access, rectification against information concerning him and contained in the files of CHAL SAS, under the conditions provided by the French law of 6 January 1978.

Article 23-4: Cookies
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